Refund Policy

If you cancel before we've started work on your order, you'll get a full refund.

Once work has started, we'll refund the portion of work not yet done. After you've approved the final design, the service is complete and not refundable. Revisions are included so we can get it right.

No long contracts — cancel any time before your next billing date and you won't be charged again. If our AI Receptionist doesn't handle your incoming leads seamlessly, you may cancel within the first 30 days for a refund of that month's fee.

Cancel within 7 days of purchase for a full refund. After that, the service runs until the end of the paid year.

Email hello@xynexdigital.co.za or WhatsApp 073 235 0250 with your name and order details. We'll reply within 2 business days.

Approved refunds go back to your original payment method through PayFast within 7–10 business days.